Kentishtown Removals Privacy Policy
This Privacy Policy explains how Kentishtown Removals collects, uses, stores and shares personal data in connection with our removals and related services. It applies to all Kentishtown Removals customers and prospective customers in our service area, including individuals, households and business clients who contact us, request a quote or use our services.
We are committed to protecting your privacy and handling your personal data in accordance with the UK General Data Protection Regulation, the EU General Data Protection Regulation where applicable, and all relevant data protection laws.
Who we are and scope of this policy
Kentishtown Removals is a removals and related services provider. In this Privacy Policy, references to we, us or our refer to Kentishtown Removals as the organisation responsible for determining how and why your personal data is processed. This policy applies whenever you interact with us, including when you visit our website, contact us by any communication method, request an estimate, make a booking, or use our removals or associated services.
Categories of personal data we collect
The personal data we collect and process will depend on how you interact with us and the services you use. We may collect and process the following categories of personal data about you.
Identification and contact details. This may include your full name, title, postal address, service address and destination address, billing address, and other contact details such as your preferred communication method.
Service and booking information. This may include details about the property you are moving from and to, access information such as floor, lifts, parking or restrictions, an inventory of items to be moved where provided, preferred moving dates and times, notes you share with us about particular requirements, and records of quotes, bookings and changes.
Payment and transaction data. This may include information about services you have purchased from us, prices, discounts, payment status and payment method. Where payments are processed via external payment providers, we do not receive or store full card details, but we may receive confirmation of payment and limited card or transaction identifiers from those providers.
Communication data. This includes records of communication between you and us, such as enquiries, quotes, complaints, feedback and any other messages or correspondence.
Technical and usage information. When you visit our website, we may collect limited technical data such as IP address, browser type and version, device information, approximate location and information about how you use our website. This may be collected through cookies or similar technologies where permitted by law and subject to your choices.
Special category data. We do not routinely seek to collect special category data such as health information. However, you may choose to provide such information, for example, to explain access requirements or to request reasonable adjustments. Where this occurs, we will only process such information where necessary and lawful.
How we obtain your personal data
We may obtain personal data directly from you when you contact us, request a quote, make a booking, or use our services. We may also receive personal data indirectly, for example where a third party arranges a move on your behalf, such as a family member or business representative. In some cases, we may receive address or contact information from publicly available sources or official records where needed to verify service locations.
Lawful bases for processing your data
We only process your personal data where we have a valid lawful basis under data protection law. Depending on the context, we may rely on the following lawful bases.
Contract. We process your personal data where it is necessary to enter into or perform a contract with you, for example to provide a quote, confirm a booking, deliver removals services, process payments and manage your account.
Legal obligation. We may process personal data where necessary to comply with legal obligations, such as accounting, tax or insurance requirements, responding to lawful requests from public authorities, or handling legal claims.
Legitimate interests. We may process data where it is necessary for our legitimate interests and these are not overridden by your rights and freedoms. This includes managing and improving our services, preventing fraud or misuse, keeping records of communications, and defending our legal rights.
Consent. In some cases, we may rely on your consent, for example for certain types of cookies or optional communications. Where we rely on consent, you can withdraw it at any time using the methods we provide, without affecting the lawfulness of processing before consent is withdrawn.
How we use your personal data
We use your personal data for the following purposes.
To provide quotes and estimates, including assessing your requirements, preparing and sending estimates, and following up on your requests.
To manage bookings and deliver services, including confirming and scheduling removal jobs, planning routes and resources, handling access information and special instructions, and keeping you informed about timings or changes.
To process payments and maintain financial records, including issuing invoices, managing deposits and balances, and maintaining records for tax and accounting purposes.
To provide customer support, including responding to enquiries, handling complaints, and resolving issues.
To manage our business operations, including quality assurance, staff training, record-keeping and service improvement.
To comply with legal and regulatory requirements and to establish, exercise or defend legal claims where necessary.
Data sharing and processors
We do not sell your personal data. We may share your personal data with third parties where necessary for the purposes described in this policy and in accordance with data protection law.
Service providers and processors. We may share data with trusted third parties who act as processors on our behalf, such as IT hosting and support providers, customer management systems, payment processors, accounting or bookkeeping services, and secure document or data storage providers. These third parties are only permitted to use your data as instructed by us and must protect it appropriately.
Operational partners. Where required to deliver our services, we may share relevant data with subcontracted removal teams, storage facilities or associated service providers, but only to the extent necessary to perform the services you have requested.
Professional advisers and authorities. We may share data with our professional advisers, such as legal or insurance advisers, and with law enforcement or regulatory authorities where required by law or where necessary to protect our rights or the rights of others.
International transfers. If we transfer personal data outside the United Kingdom or the European Economic Area, we will ensure that appropriate safeguards are in place in accordance with data protection law.
Data retention
We keep your personal data only for as long as necessary for the purposes for which it was collected, and to meet any legal, accounting or reporting requirements.
Typically, we retain core customer and transaction records for a period that allows us to respond to queries, manage any disputes or claims, and comply with statutory retention requirements. After the relevant retention period has expired, we will securely delete or anonymise your personal data.
Security of your personal data
We take appropriate technical and organisational measures to protect your personal data against unauthorised access, accidental loss, destruction or damage. These measures include limiting access to personal data to those who need it for legitimate business purposes, using secure systems and backup procedures, and providing staff with guidance on data protection responsibilities.
Your data protection rights
Under data protection law, you have a number of rights in relation to your personal data, subject to certain conditions and exemptions.
Right of access. You have the right to request confirmation as to whether we process your personal data and to request a copy of the data we hold about you, along with information about how we use it.
Right to rectification. You have the right to ask us to correct any inaccurate or incomplete personal data we hold about you.
Right to erasure. In certain circumstances, you have the right to request that we delete your personal data, for example where it is no longer needed for the purposes for which it was collected and we have no other lawful basis for retaining it.
Right to restriction of processing. You may ask us to restrict how we use your personal data in certain situations, for example while we consider a request for rectification or objection.
Right to object. You have the right to object to our processing of your personal data where we are relying on legitimate interests, including profiling based on those interests, and we will consider your objection and stop processing unless we have compelling legitimate grounds to continue.
Right to data portability. Where processing is based on consent or contract and is carried out by automated means, you may have the right to receive your personal data in a structured, commonly used and machine-readable format and to transmit it to another controller.
Right to withdraw consent. Where we rely on your consent to process personal data, you can withdraw your consent at any time. This will not affect the lawfulness of any processing based on consent before it was withdrawn.
Updates to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, services or legal requirements. Any updated version will apply to all Kentishtown Removals customers and prospective customers in our service area from the date it is published. We encourage you to review this Privacy Policy periodically so that you remain informed about how we handle your personal data.
